Refund & Returns Policy

This policy outlines the terms for returns and refunds on purchases made at happyvalueshop.com. By placing an order, you agree to these terms.. By placing an order, you agree to these terms.

Contact Information

For questions about returns and refunds, please contact our customer service via:

  • Email:  support@happyvalueshop.com
  • Phone: 1-503-395-5621
  • Mailing Address: 30 N Gould St, Ste R Sheridan Wyoming 82801 United States.

30-Day Returns

We accept returns within 30 calendar days from the date your order is marked as delivered. To initiate a return, please contact our customer support team with your order number and reason for the return before sending the item back. Returned items must be unused, in their original condition, and include all original packaging and accessories. Opened or used items are generally not eligible for a refund unless they are damaged, defective, or incorrect upon arrival. Personalized items, digital products, gift cards, clearance items, and certain hygiene products are not eligible for return unless required by applicable law or received damaged or defective. Customers are responsible for return shipping costs unless the return is due to our error, such as an incorrect, damaged, or defective item, in which case we will provide or reimburse the return shipping cost where appropriate. Original shipping charges are non-refundable except when the return results from our error. Exchanges are available only for damaged, defective, or incorrect items. All returned items are inspected upon receipt, and returns that do not meet our eligibility requirements may be rejected and returned to the customer at their expense. Once your return is approved after inspection, refunds will be issued to your original payment method 7 business days, although processing times may vary depending on your financial institution.

Return Instructions

  1. Notify Us: To initiate a return, email our customer service at support@happyvalueshop.com with your order number and the reason for your return. Do not return an item without prior approval. The appropriate return address may vary by product and fulfilment location. After your return is approved, we will provide the applicable return address and instructions by email.
  2. Authorization: After reviewing your request, we will send detailed instructions and, if applicable, a prepaid return shipping label.

Packaging and Shipping

  1. Place the item in its original packaging, ensuring all tags and labels are intact.
  2. Include the return authorization form and any supporting documentation.
  3. Use the prepaid shipping label (if provided) or arrange shipping as per the provided instructions.

Return Costs

  • For Defective Products: Returns are free of charge when the item is damaged, defective, or incorrect.
  • For Change of Mind: Customers are responsible for return shipping costs if the return is due to personal reasons such as incorrect size or purchase remorse.

Specific Conditions for Returns

  • Change of Mind: Items must be returned unused, undamaged, and in their original packaging within 30 days of delivery.
  • Defective Goods: If the product is defective, contact us immediately. happyvalueshop.com will cover return shipping costs and provide a replacement or refund.
  • Damaged Goods: Please report visible damage, missing contents or an incorrect item within seven calendar days of delivery. Contacting us after this period does not automatically remove any rights available under applicable law.
  • Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product.
  • Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation. If unresolved, we’ll issue a refund or replacement.
  • Order Cancellation: Orders can be cancelled before shipment. If shipped, the return process applies.

Refund Timelines and Processing

  1. Return Window: Return requests must be made within 30 days of delivery. Returns must be shipped within 14 days of approval.
  2. Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 7 business days.
  3. Refund Processing: Approved refunds will be processed to your original payment method within 7 business days after inspection.

Exceptions to the Return Policy

The following items cannot be returned:

  • Custom or personalized products
  • Hygiene-related items (e.g., socks, underwear) unless unopened and unused

Return Address

Please send all approved returns to the following return address:
Happy Value Shop/Senderoo Warehousing
Address: 4385 Seymour Highway Wichita Falls, TX 76309

Shipping Methods and Fees

  • Carrier: Orders are shipped using USPS, UPS, FedEx, DHL or another trackable carrier selected according to the product, fulfillment location and delivery destination.
  • Restocking Fees: None

Legal Rights

This policy does not affect your statutory rights under applicable laws.

Questions?

Visit our Customer Help & FAQ page or contact us at support@happyvalueshop.com.