FAQ & HELP CENTER
SHIPPING
How much does shipping cost?
We currently offer free standard shipping on all eligible orders delivered within the contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories, P.O. boxes, APO/FPO addresses, military bases or diplomatic locations.
Read our Shipping Policy here.
Where do you ship your products from?
Products are fulfilled from one or more fulfillment locations. The available fulfilment location may vary by product and inventory status. The estimated delivery time shown on the product page and in our Shipping Policy applies to eligible US orders.
Why didn't my shipment come in one package?
We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.
What countries do you ship to?
Currently we only ship to the United States forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes, military bases or diplomatic locations.
How do you ship?
Orders are shipped using USPS, UPS, FedEx, DHL or another trackable carrier selected according to the product, fulfillment location and delivery destination.
How long will it take for my order to be delivered?
All of our items are shipped fast, right here in the USA. Because we fulfil all of our items from the USA you can expect to receive them on average in 6-9 business days.
How can I track my order?
After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
PAYMENT
How can I pay for my order?
We offer safe shopping and accept payment via a variety of payment methods. All products are listed in US Dollars.
What is the default payment currency?
Our products are listed in US Dollars.
Can I pay COD - Cash on delivery?
No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.
ORDER
How do I place an order?
First of all, visit our store at happycartjoy.com. Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it!
What if the product is broken?
Please report visible damage, missing contents or an incorrect item within seven calendar days of delivery. Contacting us after this period does not automatically remove any rights available under applicable law.
What is your refund policy?
Please visit our refund and return policy here for full information on our refund policy.
Still have questions? Contact customer service at support@happyvalueshop.com or by phone at 1-503-395-5621. Mailing Address: 30 N Gould St, Ste R Sheridan Wyoming 82801 United States.